Luisaviaroma Reviews
Based on 27 customer reviews and online research, luisaviaroma.com has a consumer rating of 2.9 out of 5 stars, indicating that most customers are generally satisfied with Luisaviaroma.
5 Stars(8)
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4 Stars(5)
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3 Stars(2)
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2 Stars(1)
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1 Star(11)
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How would you rate Luisaviaroma?
Top Reviews
I am Private Client at Farfetch, VIP with personal stylist at SSENSE and Moda Operandi, VIP at Dover street market New York, etc. my experiences with Luisaviaroma is the worst I ever had in my life. Every time I preorder on their website, the products never shows up and I have to cancel my orders, they are not even trendy limited edition items. When I kept emailing their customer services for 5 days in a roll and never got a single word response. Will NEVER shop again
So in short, if a customer buys an item from you, has a contract with you, pays you the money and the customer requests the item to be delivered in a safe location however the delivery driver does not deliver it to that location and instead leaves it for everyone to see, you as a company are happy with this service and will do nothing to help your customer out after it was left for everyone to see? And taken from outside my front door? This is the level of customer service you aspire to give all of your customers?... You are telling customers that if the delivery company does not follow the instructions of delivering to a safe place it is the customers responsibility to raise an issue with the delivery company. I'm not sure what level of customer service your company is wanting to achieve but it really doesn't sound good. I'm sure if it was a cheap item that I had purchased you would have had no issue re sending me another one! I'm very confused as to why you are so unwilling to help a paying customer when the delivery company have said that they did not leave it in the safe place that was requested? Still haven't had a rely from this!
Customer Reviews (27)
I made my first purchase on LVM last week, a Prada bag using the 40% discount promotion they were offering site wide. Unfortunately, like several other reviewers on here, my bag arrived with damages. LVM offered a full refund on return of the bag, but because the bag has sold out I asked for a small partial refund in order to repair the bag locally, they refused and instead gave me a 10% discount on my next full item purchase because it was more convenient for them to do this. Suffice to say, I will not be using the voucher due to my bad experience. Their customer service over the phone (spoke to a Lisa/Luisa) was very rude and unprofessional. I suggest reviewing your staff training. I will not be returning.
I had to return a pair of shoes (super bummed) the process was very seemless, and the people at CustomerService were very helpful and eager to help!
I received a purse for 380.00 on april 4 from this company the purse/belt bag has fallen apart the belt bag straps and the code clinches for me to wear across me. This company is staying wear and tare how when i had for 3 days. I don't care if i wore for 3 days straight it should not be falling apart
Never again
Shop hopeless to zero! They sent me flaps with a lock, on the same day I sent them back together with the lock. They do not want to return the money and they write that I destroyed the soles, as since the flip-flops were at my place for 30 minutes, I had covid and I did not even measure them and the blockade did not move, Let no one order there because they cheat people!
l’m in love with Home items and sometimes I found the special one that I never seen it in other websites.The shipping is very fast,just 2-3 days.Every purchases I will get the LVR points that can redeem for next shopping.That’s why I love LVR ????
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